Inbound Routes

Inbound Routes allow you to route calls that come in on DID's to the desired destinations. 


(If you already have a phone number, but its on a different account start with Port your number.)
(If you already have a phone number on your account skip to Create an Inbound Route for your number.)

Purchase a phone number

Click Here for Video Guide!
Login to your accounts Dashboard at www.freevoiceusa.com.
On the left select Phone Numbers, then select Add New Numbers.
In the Quick Search you can easily search by area code or by a toll-free prefix.
Click the desired number to reserve it.
Click reserved numbers.
Make sure your number is pointing to the correct trunk if you have more than 1 system, then purchase the number(s).


Port your number

To port a pre-existing number you will need to download and fill out one of the porting forms.
Click Local to port at least 1 local number and click Toll Free to port at least 1 toll free number.
After completing the appropriate form upload it to our ticket system and the port will be processed.
Once your number has ported, make sure your number is pointing to the correct trunk, if you have more than 1 system.


Create an Inbound Route for your number

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To access the Inbound Routes page, do the following:

  1. Login to your PBX Admin Portal.
    • i.e. customer.freevociepbx.com/maint
      (replace customer with your system's actual subdomain)
  2. Go to PBX > PBX Setup > Inbound Routes/DIDs.



When creating a new Inbound Route, you will need to configure all of the following required information:

  1. Description - to identify what the route is being used for.
  2. DID Number - the phone number you are configuring the inbound route for.
  3. Destination - where you want your calls to initially route to in the call process.

The Destination configuration can be found at the bottom of the Inbound Route/DIDs template page, which you can choose among some of the following destinations (some require creating configurations for these features first before having access):

As you configure your Inbound Route's Destination, there will most likely be other destinations within the destination that you have chosen which you will need to configure for, until one of the destinations eventually reaches an endpoint (i.e. extension, voicemail, custom destination, fax recipient, conference room, etc.).


Once the settings have been configured, save the new Inbound Route (using S.A.C - Submit Changes, Apply Configuration Changes, Continue Reload).