Call Detail Reports
The Call Detail Reports (CDR) are used to find previous call history information for your PBX System.
Accessing the CDR
- Login to your PBX Admin Portal.
Go to PBX > Call Detail Reports.
- i.e. customer.freevociepbx.com/maint
(replace customer with your system's actual subdomain)
Types of Reports
Inbound CallsOutbound CallsRing Group CallsQueue CallsInternal CallsAll CallsSMS/MMS Message HistoryUser Portal Message History
- Overall Summary For:
Within some of the reports shown above, you can find the following call information shown within your search results:
- Date/Time of the Call
- Type of Call
- Phone Number that Received the Call
- Caller ID Name and Number
- Destination of the Call
- Menu Option (For IVR/Auto Attendant Calls Only)
- Duration of Call
- Status of the Call
- Answered By
- Transfer From
- Recording of Call (recording features must be enabled)
If you ever are in contact with a Freevoice Support Representative and they ask you for call examples, please make sure to provide any/all correlating call information associated to what is requested based on what you can find within the CDR.
To report any call examples, please contact the Support Center.