Freevoice Softphone Install
On Windows, run the setup file as administrator.
After running the setup you will be asked to select your options.
We recommend checking the Auto-start box.
Deselect the option "Make Freevoice Phone the default Instant Messaging Provider (Outlook Integration)" then click Next.
If you have no other preferences, leave everything else as Default.
When the installation has finished, click the Finish button and the program will start.
If shortly after starting the program, you are asked to install updates, click install and allow the updates to start.
The phone will reset and is now ready to be configured.
For instructions on how to configure and register your extension to the Freevoice Phone, click here.
Due to a recent forced update by Windows 10, the Outlook integration feature has since been broken and causes MS Office applications to crash.
For now, the quick work around to resolve this issue is to do the following steps:
Step 1 - If the Freevoice Phone application is open, go to File > Quit to close. If it is not open, proceed to Step 2.
Step 2 - Go to "C:\Program Files (x86)\Freevoice Phone\native" folder on your computer.
Step 3 - Delete the following files:
jmsofficecomm.dll
jmsoutlookaddrbook.dll
IMsOutlookAddrBookClient.tlb
IMsOutlookAddrBookServer.tlb
jmsoutlookaddrbookcomserver32
jmsoutlookaddrbookcomserver64
Step 4 - Clear your Recycle Bin.
Step 5 - Restart your Computer.
Once you have completed these steps, your MS Office applications should work again.