Avoid Spam Labels on Phone Number

How to avoid getting labeled Spam caller,  ​Fraud likely, Scam likely, or Telemarketer

Understand Where and How your Number got Flagged


Call blocking / labeling currently happens at the recipient’s carrier. Carriers watch for how many calls they get concurrently or overall from a unique phone number, if its a disconnected number, and are beginning to use caller ID reputation registries.  Additionally the end user may also be using various smartphone apps that crowdsource reports of nuisance calls.

Even if you don't telemarket, scammers can hijack your number and ruin your business phone numbers reputation. See our advice below for both telemarketers and business owners.

Telemarketer Caller ID Strategies

Flying under the radar is the strategy to win. It take a fancy system to do it and Freevoice does it.

Area Mixing

Mix up the geographic area you are calling to spread calls over as many receiving carriers and call blocking systems as possible.

Rotate Caller ID 

Smaller operations can simply add or exchange new phone numbers every month, week, or day as needed. 

Local Presence

Obtain a number for every region, state, or area code your calling, and automatically change to that caller id when calling that area.

Dynamic Caller ID

Automatically cycle thru a large set of valid Caller ID numbers to reduce the total number of calls from any one number.

Verify New Caller ID's

Download several call blocking apps to a mobile phone and place a test call to it using  the caller ID numbers you are adding.

Abandon Caller ID

Stop using any current number if scammers are spoofing (fraudulently placing calls) with your companies’ caller ID

General Business Strategies

  • Call responsibly. Don’t call the same lead 10 times a day. 
  • Don’t hang up on people if you’re running a dialer. Maintain a < 3% drop rate
  • Make sure people can reach you if they call back. 
  • Register your number with the major caller ID reputation registries 

    Register your number with the major caller ID reputation registries 

    AT&T, T-Mobile, and major apps use a 3rd party companies to manage the reputation and verification of business caller ID. please follow the guides for each and check pack periodically as we may add new registration databases as they become available. 




    Verizon

    Verizon maintains an independent database for their Call Filter App

    Calling parties and customers who believe a call has been mislabeled as spam or blocked may provide feedback via the link below

    https://voicespamfeedback.com/vsf/


    T-Mobile and associated apps

    on CallTransparency.com you will need to manually enter each number or upload a CSV file of you numbers  and provide you business information. They will call them to confirm they can reach the company name you provided. Make sure all of the numbers you submit, go to a welcome recording, IVR, voicemail or human that will say your company name for them to hear and confirm.

    Register With CallTransparency.com

    AT&T and associated apps

     AT&T and their apps use the Hiya 3 company to manage the reputation and verification of business caller ID.

    On the site You will open a support ticket and provide a website that lists those numbers for you company.

    they use a web crawler for numbers must be in text / html and not a picture. For multiple numbers you will need a phone directory that lists each user or phone number you want to verify.

    Register With Hiya