If you purchased a Static IP Address, please make sure you have received this information from your ISP so that we may assist with this setup on your router.
To setup your router, go to the router's admin access login screen (aka "default gateway") by inputting 192.168.1.1 into your web browser's address bar. If this is not your router's ip address for the login screen, go to your Command Prompt application and input "ipconfig" to find out what your network's Default Gateway IP is to access this interface.
The Freevoice Router login credentials should be:
Once you are logged into the Admin interface of your router, go to Basic > Networking.
Change the Internet/WAN settings to match your IP info provided by your ISP (If you have a Static IP, add this information to the Defender Whitelist).
Add any Static DNS information you have from your ISP into the Static DNS fields.
A good DNS alternative to use is Google's DNS Servers (ip addresses located below):
(replace "customer" with your actual sub-domain)
Below are instructions for setup: