Dispositioning Calls

To disposition a status for a call handled via the agent interface, the agent must first end the call by clicking the "Hangup Customer" button on the left panel.

Next, the agent will have to select a status to disposition the call under, based on which agent selectable options they have that are enabled (see System Statuses, under the System Administration guides for further details).

Once an option is selected, the agent has the option to check PAUSE AGENT DIALING, before they select SUBMIT, to pause the agent from immediately trying to make another call thereafter.