Hotkeys

Through the use of custom campaign hot keys, agents that use the agent web-client can hang up and disposition calls just by pressing a single key on their keyboard.

There are two special HotKey options that you can use in conjunction with Alternate Phone number dialing:

• ALTPH2 - Alternate Phone Hot Dial, and
• ADDR3-----Address3 Hot Dial.

These options allow an agent to use a hotkey to hang up their call, stay on the same lead, and dial another contact number from that lead.

You can also use LTMG or XFTAMM as statuses to trigger an automatic transfer to the Leave-Voicemail option.