Soft Phone
On Windows, run the setup file as administrator.
After running the setup you will be asked to select your options.
We recommend checking the Auto-start box.
Deselect the option "Make Freevoice Phone the default Instant Messaging Provider (Outlook Integration)" then click Next.
If you have no other preferences, leave everything else as Default.
When the installation has finished, click the Finish button and the program will start.
If shortly after starting the program, you are asked to install updates, click install and allow the updates to start.
The phone will reset and is now ready to be configured.
You are going to need the extension you are trying to register to your phone, the domain provided through the e-mails and the secret of the selected extension.
Click tools, then options.
Click account and then click Add.
Select Freevoice for the network.
Input yourextension@yourdomain in the User ID field.
Input the Registration Password of the extension into the Password field.
Click Add.
Your extension should now be registered.
Due to a recent forced update by Windows 10, the Outlook integration feature has since been broken and causes MS Office applications to crash.
For now, the quick work around to resolve this issue is to do the following steps:
Step 1 - If the Freevoice Phone application is open, go to File > Quit to close. If it is not open, proceed to Step 2.
Step 2 - Go to "C:\Program Files (x86)\Freevoice Phone\native" folder on your computer.
Step 3 - Delete the following files:
jmsofficecomm.dll
jmsoutlookaddrbook.dll
IMsOutlookAddrBookClient.tlb
IMsOutlookAddrBookServer.tlb
jmsoutlookaddrbookcomserver32
jmsoutlookaddrbookcomserver64
Step 4 - Clear your Recycle Bin.
Step 5 - Restart your Computer.
Once you have completed these steps, your MS Office applications should work again.