The three transfer methods available to agents from within the agent interface are listed and defined below.
Transfer your customer to your transfer target and you drop from the call.
When Attended Transferring, you will be placing the customer on hold while you call your transfer target. When done with the transfer, click Complete and your customer will now be transferred to your transfer target and you will drop from the call.
When Live Transferring, you will be initiating a transfer that connects the customer, the transfer target, and yourself to the call. This means that all parties involved will be connected to the call. You also have the option of placing the customer on a temporary hold when you deem necessary. When done with the transfer, click Complete to drop yourself from the call while the transfer target and customer stay connected.