The Call Center Stats application displays live information from your Freevoice Call Center.
Follow these steps to setup your Call Center Stats application.
|Call Center Name
||Set this to your company or location name. This will display in the app title.
||Choose a theme to change the look of the app.
||Uncheck to disable the Queue status window.
| Agent Stats
||Uncheck to disable the Agent status window.
|Agent Idle Threshold
||Set a threshold in minutes, the agents idle time will turn from green to red as they approach this limit
|Agent Pause Threshold
||Set a threshold in minutes, the agents pause time will turn from green to red as they approach this limit
||Select the queues that will show in the Queue window.
||Select the agents that will show in the Agent window.|
The Call Center Stats window displays details about your queues.
Agent Stats Window
The Agent Stats window displays details about your agents.
Queue Details Window
To launch the queue details window, click the next to the queue number in the Call Center Stats window.
To change the visible columns:
Click the in the toolbar and set the visible columns as needed.
To change the sort column:
Click the icon in the header row next to the column name you would like to sort on.
To sort on multiple columns:
Click on the first column's . Then hold the shift key and click the for each additional column to sort on.
To reorder columns:
Click on the header for the column and drag it to the desired position.