Freevoice phone systems will grow with your business, no matter how large your business may grow.
An advanced voicemail system for your call center.
Easily create an unlimited number of custom menus.
Park calls for other users to pick up.
We provide redundant east coast, central, and west coast data centers for your company and monitor the quality of the connection to your site every second for latency and packet loss. If any is detected we provide reports (evidence) to present to you carrier to force quick action if a problem is det
Automatically Sends your inbound calls to any number
Puts your phone in silent mode, all calls will go directly to your voicemail
Quickly dials your most commonly used phone numbers
Keep your callers engaged while they wait on hold with custom music or special prerecorded messages. You can use the default music files or upload your own custom music, advertisements, promotions, seasonal or holiday music easily through the admin portal.
Easily sets the entire phone system into “after hours” mode with the click of a button. This feature is especially handy for short days, holidays, or company wide meetings. Back Edit Page
A comprehensive report showing extension, time and date, length of call, number called, and more! Reports can be downloaded in CSV format for use in Excel.
Always, Never, or on demand using a feature code. Recordings are saved on the server for future reference.
Your Employees can work from home. They just take their phone home with them and plug it into their home internet connection. The phone will then connect to the phone system and act just as if they were in the office. When they come back to the office, they simply bring the phone back and plug it ba
Extensions can be grouped together so that they all ring simultaneously or in sequence. Phones are most commonly grouped by department or function (e.i. Sales, Billing, Support)
If you don’t answer your phone, the caller can be instantly routed to several different numbers in sequence. Example: You didn’t answer your phone at the office, the call goes to your cell phone. You don’t answer your cell phone, the calls transfers to your home phone. No answer on your home p
The system can route calls to different departments or extensions based on the time of day. Example: If your billing department goes home at 5pm, then calls to that department after 5pm will be automatically routed to your sales department.
Voicemails are saved as audio files and sent as an attachment to the email address of your choice. You can then listen to the email by clicking on the attachment in the email through your computer or smart phone.
Our system is fully capable of Video Calling with any Video Capable VoIP phone, or by using a webcam attached to your PC and our FREE Softphone App.
Multiple users can join in on the same phone call from different extensions and locations both in and outside the office
Send and Receive SMS Messages
The hidden cost of unlimited dialer plans
Posted on Thursday June 21, 2018
Hidden Costs- The hidden cost of a dialer service is the human agents. While a phone call might cost you 2¢ a minute. Agents in the US cost about 25¢ a minute after wages, taxes, rent, etc…. Reducing agent wait time should be your biggest concern That is the purpose of a dialer. To reduce the expense…
Considering switching to VoIP? Done right it will raise your efficiency to a whole new level.
Posted on Wednesday November 15, 2017
Cloud, Digital, SIP, IP. It’s all Voice over Internet Protocol or VoIP for short. It uses your office network and internet connection instead of complex wiring to a machine in your building and the old local phone company. Any person can plug in common VoIP devices like Phones and Fax machines just like they would…
Manually Configure a Yealink T20P, T22P, T26P, T28P IP Phone
Posted on Tuesday March 24, 2015
Configuring a Yealink T20P, T22P, T26P, T28P IP Phone to Register 1. Start up your Yealink IP phone and identify its IP address. To find your phone’s IP address, simply press the OK key on the phone. In this example we’re going to assume that the IP address of your Yealink phone is 192.168.1.20 .…
Add a Fax Number and user in FreevoicePBX
Posted on Thursday March 19, 2015
Originally posted on Call Center Solutions in the Cloud:
Choose new Fax number from http://www.freevoiceusa.com Select VoIP phone service Select Phone Numbers Choose a new number with T38 enabled (value 1) Add to cart and Check out Next go to (your system).freevoicepbx.com/maint Select PBX set up Select Extensions page Select User to Receive FAX Scroll…
Phone system Call Logic for Selling Leads
Posted on Thursday March 05, 2015
Lead generation is the hot new industry in telemarketing. Selling leads for health insurance, student loan debt, and mortgages is a hot and expanding rapidly in 2015. The process is simple with a few variations,but you will need a specialized call center provider that can not only hold and transfer, but create 3 way calls that…