Call Center Stats Setup & Basic Usage


The Call Center Stats application displays live information from your Freevoice Call Center. 

Follow these steps to setup your Call Center Stats application.

  1. Download the application here: https://www.freevoiceusa.com/call_center_systems/downloads/call_center_stats_win32
  2. Install the application.
  3. After installation the application will automatically start and prompt you for the required configuration.
  4. Set the hostname to the hostname of your Freevoice Call Center. For example yourbiz.freevoicepbx.com
  5. Set the API Key to your Freevoice API Key. This can be found in your Freevoice Call Center in the Queue Reports section under the Configuration tab.
  6. You can optionally set the following fields:


Call Center Name
Set this to your company or location name. This will display in the app title.

Theme
Choose a theme to change the look of the app.

Queue Stats
Uncheck to disable the Queue status window.

 Agent Stats
Uncheck to disable the Agent status window.

Agent Idle Threshold
Set a threshold in minutes, the agents idle time will turn from green to red as they approach this limit

Agent Pause Threshold
Set a threshold in minutes, the agents pause time will turn from green to red as they approach this limit

Display Queues
Select the queues that will show in the Queue window.

Display Agents
Select the agents that will show in the Agent window.

Basic Usage

Once setup properly the app will open two windows at startup.

Call Center Stats Window

The Call Center Stats window displays details about your queues.

Agent Stats Window

The Agent Stats window displays details about your agents.

Queue Details Window
To launch the queue details window, click the next to the queue number in the Call Center Stats window.


Customizing Table Views

The tables can be customized to better suit your specific needs. 

To change the visible columns:
Click the in the toolbar and set the visible columns as needed. 

To change the sort column:
Click the icon in the header row next to the column name you would like to sort on. 

To sort on multiple columns:
Click on the first column's . Then hold the shift key and click the  for each additional column to sort on.

To reorder columns:
Click on the header for the column and drag it to the desired position.